Topics Map > Documents Tab
KB User's Guide - Documents Tab - Enabling Internal Discussion Feature
Note
This document describes how to enable this feature in the new edit screen. In the classic edit screen, it is referred to as Blog and can be found under Additional Fields > Other options > Blog checkbox.
Key points
- The internal discussion feature can be turned on at the document level.
- Internal discussions are disabled at the document level by default.
- Internal discussions are only visible on your internal site.
How to enable internal discussion for a document
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In the KB Admin Tools, open the document to edit it.
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In the left side panel, expand the Advanced section. Enable the toggle for Allow internal discussion (found at the bottom of this section).
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Make sure your internal site is selected under the Site access section. It is fine to also select your external site, but be aware that this feature will not appear there.
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Publish your document (or Request to publish... if you do not have publish rights in your space). Once the document is published, the discussion section will appear at the bottom of your document end users view it on your internal site.
How the blog appears on your live internal site
Find the document you enabled the discussions for on your internal site, then scroll to the bottom of the document. If enabled, a Discussion text box will be displayed. Your internal users can enter plain text into this text box, and they can use the Post button to add this text as a comment below.
Buttons Available when Leaving a Comment on a Document
Post
The Post button submits any text you enter in the Discussion text box at the bottom of any document with blogging enabled. Posts are displayed in reverse chronological order, with most recent posts displayed at the top of the section.
Any URLs included in a post will be converted to HTML links. All other HTML is ignored.
Edit
The Edit button will appear to the original poster of a comment and allows them to modify their post text.
Delete
The Delete button will appear to original poster as well as any admins with publish rights. Please note that the Delete button will hide the post from view, but it will not delete the post from the database. If you need a post to be completely deleted, please contact the KB team.
Reply
All internal users will see a Reply button next to each post, which allows them to create a reply to a specific post. The text of the original post will be appended below a dashed line. 