Self Service Password Reset (SSPR) - Enrollment

Self Service Password Reset (SSPR) is a Microsoft-delivered feature that allows an enrolled user the ability to reset their own password.

Here are some links which will help with using SSPR:

Enrolling in Self Service Password Reset (SSPR)

  1. Open the web browser on your device and go to the registration page:  
  2. If prompted, enter your Western Technical College email address and your password.
  3. You can configure up to four additional pieces of information for your account.
  4. Microsoft Authenticator app is the preferred default method.  Please refer to this Knowledge Base document for additional information about using and setting up the Authenticator app: Setup Multi-Factor Email Authentication

     It is recommended, but not required, that you set-up as many methods as you can.

    This gives you flexibility when one of the methods isn't available.  An example is when you are off campus, you're unable to access your office phone.

    • Mobile App Code
    • Email (third party-non account)
    • Mobile Phone
    • Office Phone 

If your account does not have a registered authentication method, you will be prompted to add a method.

Note: If an additional authentication method is already registered you will be directed to


  • Select I Want to Set Up a Different Method if you do not want to install the Microsoft Authenticator app on your personal cell phone. 

  • Select a method (Alternate Phone or Email) to add and follow the prompts. If you choose Email for the authentication method, please use your personal email address and not your Western email address.


If you need further assistance please contact the PC Service Help Desk at 608-789-6266 or

Keywordspassword, reset, self, service, sspr   Doc ID130296
OwnerLinda W.GroupWestern Technical College
Created2023-08-11 12:40:42Updated2024-02-28 15:12:04
SitesWestern Technical College
Feedback  6   3